Privacy Policy
This Privacy Policy applies to customers of Fast Blood Test from whom we collect personal information in order to provide phlebotomy services.
Our Contact Details
Fast Blood Test
Phone: +44 730 030 3804 / +44 730 030 3805
Website: www.fastbloodtest.co.uk
Email: info@fastbloodtest.co.uk
Personal Information We Collect
We collect and process personal information about you when we are instructed by you or by another service provider to obtain a blood sample for diagnostic purposes. The information we may collect includes:
Your name
Postal or visiting address
Email address
Telephone number(s)
Any additional information you provide during routine communications, such as when submitting queries or arranging appointments
How We Obtain Personal Information and Why We Use It
Most of the personal information we process is provided directly by you via email, telephone, or through our website. In some cases, we may receive your information from a third-party service provider who has referred you to us.
We collect this information in order to:
Communicate with you
Arrange and complete your blood sample collection
Ensure that samples are collected correctly
Investigate and resolve any complaints
If you choose not to provide information needed to complete your sample collection, we may be unable to fulfil our obligations to the data controller.
Lawful Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases to process your personal information:
Legal obligation:
We may disclose your information to third parties if we are legally required to do so.
Consent:
If we need to process your personal data for any purpose other than those for which it was originally collected, we will request your consent.
You may withdraw your consent at any time by contacting: info@fastbloodtest.co.uk
How We Store Your Personal Information
Your information is securely stored. Personal information provided by you or your service provider is retained only for as long as necessary to:
Complete the sample collection; and
Investigate and resolve any related complaints
We retain your information for up to 30 days after you use the service. After this period, your personal data will be securely destroyed through on-site shredding.
Your Data Protection Rights
Under data protection law, you have the following rights:
Right of access: You can request copies of your personal information.
Right to rectification: You can ask us to correct inaccurate or incomplete information.
Right to erasure: You can request the deletion of your personal data in certain circumstances.
Right to restrict processing: You can ask us to limit how we use your information in certain circumstances.
Right to object: You can object to the processing of your data in certain circumstances.
Right to data portability: You can request that your data be transferred to another organisation or to you, where applicable.
You will not be charged for exercising your rights. We will respond to all requests within one month.
To make a request, contact us at: info@fastbloodtest.co.uk
How to Complain
If you have concerns about how we handle your personal data, please contact us at: info@fastbloodtest.co.uk
If you remain dissatisfied, you can also lodge a complaint with the Information Commissioner’s Office (ICO):
ICO website: www.ico.org.uk
DATA PROTECTION FACTSHEET AND PROCEDURE
Introduction
At Fast Blood Test, we understand that when customers provide us with their personal information, they expect us to respect, protect, and manage it responsibly. We have both a legal and ethical obligation to ensure that all personal data is handled appropriately and safeguarded from unnecessary risk.
What Is Data Protection?
The General Data Protection Regulation (GDPR), which came into effect in May 2018, replaced the Data Protection Act 1998. GDPR strengthens and modernises data protection standards by:
a) Enhancing individuals’ rights over their personal data
b) Protecting individuals from the misuse or mishandling of their personal information
c) Providing individuals with the right to be forgotten
The Information Commissioner’s Office (ICO) enforces GDPR and has the authority to impose significant penalties for non-compliance. Certain actions constitute criminal offences, including:
a) Accessing personal data without authorisation (e.g., viewing someone else’s medical records)
b) Obtaining, disclosing, selling, or advertising personal data without the Data Controller’s permission
Why Is Data Protection Important?
If personal data is mishandled or accessed by unauthorised individuals, it may be used for identity theft, fraud, and other financial crimes. Such breaches can have serious consequences for both individuals and the wider economy. Proper data protection helps prevent these risks.
What Is Personal Data and Sensitive Personal Data?
Personal data refers to information relating to a living individual who can be identified from that data alone or in combination with other information in someone’s possession. This includes factual details as well as recorded opinions.
Sensitive personal data includes information regarding a person’s:
Physical or mental health
Sexual life
Racial or ethnic origin
Political opinions
Religious or similar beliefs
Trade union membership
Actual or alleged criminal offences and related proceedings
For the purposes of this document, the term personal data includes both standard personal data and sensitive personal data. At FBT, all data is treated with the same high level of protection.
What Does GDPR Mean for Fast Blood Test?
We are committed to upholding the eight specific individual rights under GDPR:
1. The Right to Be Informed
Organisations must provide clear information on how they collect and process personal data. FBT ensures this through our Data Privacy Policy.
2. The Right of Access
Customers can request access to the personal data we hold about them through a Subject Access Request. We must respond within one month.
3. The Right to Rectification
If any information we hold is inaccurate or incomplete, customers have the right to request corrections (e.g., name spelling, date of birth).
4. The Right to Erasure
Customers may request that we delete all personal data we hold about them, especially if consent is withdrawn or if there is no legal basis for continued processing.
5. The Right to Restrict Processing
Individuals can request that we limit how their data is used. In such cases, we may store the data but cannot process it further, except to maintain the restriction.
6. The Right to Data Portability
Individuals can request to receive their personal data in a structured format or have it transferred to another organisation.
7. The Right to Object
Customers may object to the processing of their personal data if there is no legitimate reason for it to be collected (e.g., unnecessary requests for salary information).
8. Rights Regarding Automated Decision-Making and Profiling
GDPR safeguards individuals against significant decisions being made without human involvement.
If any of these rights are not upheld, the Fast Blood Test Head Office must be notified immediately.
What This Means in Practice
Everyone within Fast Blood Test shares the responsibility for protecting personal data. To ensure compliance:
Follow all established procedures—they protect the customer, the practitioner, and Fast Blood Test.
b) Treat all personal data with respect and confidentiality.
c) Refer to the Information Security Factsheet for more detailed guidance.
d) Record personal information only when necessary, and anonymise data wherever possible.
e) Avoid including personal data within documented procedures unless essential.
f) Do not disclose personal information to anyone other than the customer.
g) Ensure all information recorded is accurate and up to date.
h) If a customer requests access to their personal data, this is made available to them.
Data Questionnaire Details
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COMPLAINTS FACTSHEET AND PROCEDURE – ALL PRACTITIONERS
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Complaints Procedure – Fast Blood Test
At Fast Blood Test, we are committed to providing a safe, professional, and high-quality phlebotomy service. We take all feedback seriously and view complaints as an opportunity to improve our services and ensure your experience is consistently positive.
If you are unhappy with any aspect of our service, we encourage you to let us know as soon as possible. We will handle your concerns with fairness, respect, and confidentiality.
1. How to Make a Complaint
You can make a complaint in whichever way is easiest for you:
By Email:
info@fastbloodtest.co.uk
By Phone:
+44 730 030 3804
+44 730 030 3805
Please include:
Your name and contact details
The date and location of the service
A description of what happened
Any supporting information (if relevant)
We encourage you to raise concerns promptly so we can address them without delay.
2. What Happens Next
Once we receive your complaint, we will:
Acknowledge your complaint
We will acknowledge your complaint within 3 working days.
Investigate the issue
We will carry out a fair and thorough investigation. This may include:
Reviewing appointment records
Speaking with the phlebotomist involved
Checking our internal procedures
Contacting you for clarification if needed
Provide a response
We aim to provide you with a full written response within 14 working days.
If the investigation requires more time, we will keep you informed and advise you of the expected timescale.
3. Outcomes You Can Expect
Following our investigation, we will provide you with:
A clear explanation of our findings
Any actions we have taken to resolve the issue
Any changes we will implement to prevent similar issues in the future
An apology, where appropriate
Our goal is to ensure that your concerns are addressed fully and respectfully.
4. If You Are Not Satisfied
If you are unhappy with the outcome or how your complaint was handled, you can request that your complaint be reviewed by a senior member of the Fast Blood Test management team.
We will:
Reassess the complaint
Review the investigation
Provide a final written response within 14 working days
5. External Escalation (if applicable)
If you remain dissatisfied after our final response and your complaint relates to data protection or privacy, you may contact the Information Commissioner’s Office (ICO):
ICO Website: www.ico.org.uk
Or Independent Sector Complaints Adjudication Service (ISCAS).
ISCAS have a Complaints Code of Practice which includes an independent adjudication service (a service to help sort out disputes) as the final stage of the complaint process. The service is managed by the Centre for Effective Dispute Resolution (CEDR).
For clinical care concerns related to laboratory testing or external healthcare services, we can guide you towards the appropriate regulating body if relevant. Please contact us for assistance.
6. Our Commitment to You
Your complaint will be handled respectfully, confidentially, and without prejudice.
Raising a complaint will never affect your ability to access our services.
We use all complaints and feedback as part of our continuous improvement process to enhance the quality and safety of our phlebotomy services.
Our Commitment to Equality and Diversity
Introduction
At Fast Blood Test, you can expect to be treated with dignity, respect, and fairness at all times. We value the diversity of every individual we serve, and we recognise that each person brings unique experiences, backgrounds, and needs. As a provider of professional phlebotomy services, our commitment is to ensure that every customer receives high-quality care in an inclusive and supportive environment.
What You Can Expect From Us
Fast Blood Test is dedicated to:
Providing equal access to our services for all customers
Treating every individual with courtesy, respect, and understanding
Recognising and valuing differences in culture, background, beliefs, and personal circumstances
Creating a safe and welcoming environment where diversity is embraced
Ensuring that all decisions and actions taken by our staff are fair, consistent, and free from discrimination
Why Equality and Diversity Matter to You
Our approach to equality and diversity directly benefits you as a customer. By embracing fairness, respect, and inclusivity, we are able to:
Deliver a professional and comfortable phlebotomy experience
Tailor our services to meet your individual needs where possible
Ensure you feel heard, valued, and treated as an individual
Build trust and confidence in the care you receive
Maintain the highest standards of professionalism and integrity
Our Promise to You
Fast Blood Test does not discriminate against anyone on the grounds of age, sex, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, or sexual orientation. We are committed to making sure that our service reflects the diverse communities we support.
This commitment applies to every part of your experience with us—from booking an appointment, to the phlebotomy procedure, through to aftercare and communication.
How We Put This Into Practice
As a customer, you can expect that:
You will always be treated politely, respectfully, and without prejudice
Your cultural needs and personal preferences will be acknowledged and respected
Any concerns you raise will be taken seriously and handled promptly
Our staff will behave professionally and uphold inclusive values at all times
We will not tolerate discrimination, harassment, or unfair treatment in any form
If you ever feel that your experience has not met these standards, we encourage you to let us know so we can take immediate action.